Service Design · Facilitation
Bridgeable Designership Summer 2012
Bridgeable was organizing the MaRS Health Innovation Forum, a one-day interactive workshop for over 100 stakeholders from the Ontario healthcare system. With an emphasis on human-centred design, participants were guided to design new health IT solutions for end-users and ways to implement them, while overcoming institutional barriers for change.
I had the opportunity to help the Bridgeable team prepare for the workshop by creating personas and design challenges for the day. I was also responsible for designing all visual assets, such as posters, name tags, and activity templates. During the day of the workshop, I got to help facilitate several sessions and guide participants through the day's activities.
The event was an overall success as many participants left feeling inspired to apply design thinking techniques within their own organizations. Two-thirds of the participants signed up for the online portal to continue the dialogue. I helped to summarize the outputs from the workshop and designed a summary book that has been used by MaRS on an ongoing basis to promote the initiative.