Blackberry

Interaction Design · Mobile
UX Design Internship Summer 2011

EXPERIENCE

As an interaction design intern during the summer of 2011, I was part of the UX Design department to design innovative solutions for existing, upcoming, and conceptual devices.

RESPONSIBILITIES

I was primarily tasked to work on three projects: NFC user experience, Blackberry 10 lock screen, and a concept peripheral accessory. I spent most of my time creating wireframes and user flows, but also had many opportunities to propose new concepts for BB10.

LESSONS

This internship was my first exposure to UX and mobile design. I had the privilege of working directly with an interaction design manager, usability analyst, and industrial designer. It was also a valuable experience to know what it is like to be an in-house designer.

 


 

Blackberry NFC

 

NFC and Smart Tags Application
I worked closely with the UX team to design and specify the requirements surrounding the Near-Field Communication (NFC) feature and the Smart Tags app prior to the BB10 release. This includes identifying the user flows and wireframing the interactions necessary for creating, sharing, and viewing tags (media, contacts, links, etc.).

As someone who was new to interaction design, some of the challenges I faced (but also some of the most rewarding) were thinking through the scenarios of using menu actions, pairing devices, configuring settings, and communicating various feedback and prompts.

Many of these interactions are included in the following demo video.


NFC Device Translation
Much of what I designed for BB10 needed to be translated for Playbook OS 2.0. Given that the Playbook has more screen real estate and the differences in the location of the NFC antenna, many established interactions needed to be reconsidered for the tablet. Though the hardware for NFC was shipped with Playbooks, no software has been released to support it as of date.


NFC UX Recommendations for Hardware
Recommendations on NFC interactions, such as the distance, positioning, and feedback of the devices, were made based on user feedback and usability guidelines. My task was to illustrate the various scenarios in which NFC can be used: peer-to-peer, card emulation, and tag reading/writing.

Below are a selection of illustrations used in the specification. Please note that none of the following illustrations and concepts are final. Click to enlarge.

Handset to Reader

 

Handset to Poster

 

Handset to Handset

 

NFC On-boarding Experience
At the time, NFC technology was new and mysterious to most consumers (and I would argue that it still is!) and there was an imperative need to educate users on this new feature. The goal was to teach users what it is, how to use it, and demonstrate the ways in which it can be used.

I created concepts for the NFC on-boarding experience. This includes the Out-of-Box Experience (OOBE) and the on-screen on-boarding experience for BB10 and Playbook OS 2.0. Please note that none of the following illustrations and concepts are final.

 

 

Blackberry 10: Lockscreen

 

I also had the opportunity to pitch in various concepts for the BB10 Lock Screen user experience. Some design considerations include:

  • Preventing accidental touches when in pocket or hand

  • Enabling emergency calls if password locked

  • Enabling access to Now Playing when music is playing

  • Allowing quick access to Camera and Phone

  • Accelerating into applications from incoming Notifications


*Note: Project under NDA. The following are descriptions of design objectives and my responsibilities, and information that is of public knowledge.